Factors Affecting Burn-Out among Case Managers: A Comparison Between Social Welfare Officials and Case Managers in Public Sector
DC Field | Value |
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dc.contributor.author | 박윤경 |
dc.contributor.author | 신유선 |
dc.contributor.author | 백민소 |
dc.date.accessioned | 2023-01-12T04:33:36Z |
dc.date.available | 2023-01-12T04:33:36Z |
dc.date.issued | 2022-12-31 |
dc.identifier.issn | 1226-072X |
dc.identifier.uri | https://repository.kihasa.re.kr/handle/201002/41182 |
dc.description.abstract | 본 연구의 목적은 공공기관 사례관리 담당자인 사회복지공무원과 통합사례관리사의 소진 영향요인을 직군별로 살펴보고 소진 예방을 위한 대안을 제시하는 데 있다. 전국 시군구 및 읍면동 단위 행정기관에 근무하는 사례관리 담당 사회복지공무원과 통합사례관리사를 대상으로 온라인 설문을 실시하였으며 최종적으로 238건의 사례를 분석한 결과는 다음과 같다. 첫째, 사회복지공무원의 소진은 통합사례관리사보다 통계적으로 유의한 수준에서 높은 것으로 나타났다. 둘째, 직무요구와 소진의 관계에서 사회복지공무원의 역할 갈등, 통합사례관리사의 역할 모호와 역할 과다는 소진에 정(+)적인 영향을 미치는 것으로 나타났다. 셋째, 대처자원과 소진의 관계에서 사회복지공무원의 직무 열의, 통합사례관리사의 직무 열의와 자아 탄력성은 소진에 부(-)적인 영향을 미치는 것으로 나타났다. 공공기관 사례관리 담당자의 소진에 영향을 미치는 요인은 직군에 따라 다른 것으로 나타났는데 이는 직무요구를 낮추고 대처자원을 강화하여 소진을 예방할 수 있는 방안이 직군별로 다르게 모색되어야 함을 시사한다. |
dc.description.abstract | The current study aimed to (1) evaluate burnout and (2) identify factors affecting burnout of social welfare officials and case managers in the public sector. A cross-sectional online survey was performed from August to September 2021. The survey included questions about burnout, job environment, job resources, and demographic characteristics. Descriptive statistics, chi-square tests, t-tests, and two separate multiple regression analyses were conducted. A total of 238 respondents (96 social welfare officials and 142 case managers in the public sector) were included in the analysis. The results showed that social welfare officials had higher levels of burnout than case managers in the public sector. The study results showed that greater role conflict was associated with increased burnout in social welfare officials, while greater role ambiguity and role overload were associated with increased burnout in case managers in the public sector. Among the coping resources, job enthusiasm was found to have a negative effect on burnout for both social welfare officials and case managers in public sector, and ego-resilience had a significant negative effect on burnout for case managers in the public sector. Our findings revealed that factors affecting burnout may differ between social welfare officials and case managers in the public sector. Findings implies that tailored approaches are needed to prevent or reduce burnout of social welfare officials and case managers in the public sector. |
dc.format | text/plain |
dc.format.extent | 17 |
dc.language | kor |
dc.publisher | 한국보건사회연구원 |
dc.publisher | Korea Institute for Health and Social Affairs |
dc.rights | KOGL BY-NC-ND |
dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/2.0/kr/ |
dc.rights.uri | http://www.kogl.or.kr/info/licenseType4.do |
dc.title | 공공기관 사례관리 담당자의 소진 영향요인: 사례관리 담당 사회복지공무원-통합사례관리사 비교 |
dc.title.alternative | Factors Affecting Burn-Out among Case Managers: A Comparison Between Social Welfare Officials and Case Managers in Public Sector |
dc.type | Article |
dc.type.local | Article(Series) |
dc.subject.keyword | 사례관리 |
dc.subject.keyword | 사회복지공무원 |
dc.subject.keyword | 통합사례관리사 |
dc.subject.keyword | 소진 |
dc.subject.keyword | 직무요구-자원 모델 |
dc.subject.keyword | Case Management |
dc.subject.keyword | Social Welfare Officials |
dc.subject.keyword | Case Managers in the Public Sector |
dc.subject.keyword | Burnout |
dc.subject.keyword | Job Demand-Resources Model |
dc.description.eprintVersion | published |
dc.contributor.alternativeName | Park, Yun-Kyeong |
dc.contributor.alternativeName | Shin, Yu-Seon |
dc.contributor.alternativeName | Paek, Min-So |
dc.identifier.doi | 10.15709/hswr.2022.42.4.142 |
dc.citation.title | 보건사회연구 |
dc.citation.title | Health and Social Welfare Review |
dc.citation.volume | 42 |
dc.citation.number | 4 |
dc.citation.date | 2022-12-31 |
dc.citation.startPage | 142 |
dc.citation.endPage | 158 |
dc.identifier.bibliographicCitation | 보건사회연구 제42권 제4호, pp.142-158 |
dc.identifier.bibliographicCitation | Health and Social Welfare Review Vol.42 No.4, pp.142-158 |
dc.date.dateaccepted | 2023-01-12T04:33:36Z |
dc.date.datesubmitted | 2023-01-12T04:33:36Z |
dc.subject.kihasa | 사회통합 |
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