How Koreans Perceive the Roles of Patient Navigators?: An Application of Q Methodology

Abstract

Health disparities is one of the major issues for cancer health care, and the patient navigator programs are recognized to overcome barriers to care and in accessing quality care and treatment. To create culturally sensitive patient navigation programs for Korean populations, the authors asked health care professionals and cancer patients how they perceive the roles of patient navigators thru Q methodology. Initially 47 Q samples were drawn from literature reviews, and 23 Q Statements were confirmed thru staff discussion, professional consult, and pilot tests. We provided the finalized 23 Q statements to 15 health care professionals and 12 cancer patients who participated in the survey. We found that Koreans perceive patient navigators for four different roles. First, medical informants (Type 1) who help communicate between patients and health care professionals, and guide treatment related procedures. Secondly, intermediaries (Type 2) who provides necessary resources to low income and under-served patients. Thirdly, a barrier evacuator (Type 3) who help patients to meet their needs. Fourthly, health care advisor (Type 4) who provides services for family members. The study indicates various aspects for culturally sensitive navigation programs for Korean cancer patients.