The Relationship between Transformational Leadership and Quality of Nurses’ Care Service with Nurses’ Organization Citizenship Behavior as a Moderator
Title
The Relationship between Transformational Leadership and Quality of Nurses’ Care Service with Nurses’ Organization Citizenship Behavior as a Moderator
Author(s)
김대원
Keyword
변혁적 리더십
; 간호 서비스 질
; 조직시민행동
; Sobel Test
; Transformational Leadership
; Quality of Nurse Care Service
; Organization Citizenship Behavior
Publication Year
2011-06-01
Publisher
Korea Institute for Health and Social Affairs
Citation
Health and Social Welfare Review Vol.31 No.2, pp.206-236
Abstract
Using a sample of 102 dyads of nurses who are working in local medium size hospitals and patients who are under their care, this study aims to review the relationship between perceived transformational leadership(TFL) and quality of nurses’ care service(QNCS) as organization citizenship behavior(OCB) of nurses as a moderator. Based on Wortzel’s idea(1979) arguing that the result is highly reliable if the Cronbach’ α value is between 0.70 and 0.98, the scales were proved to have the reliabilities through the results(TFL = .902-.912, OCB = .893-906, and QNCS = .894). TFL of managers(including medical doctors) was proved to have a significant effect on nurses’ OCB. And then, Sobel test was employed for mediation analysis of OCB on the relationship between TFL and QNCS, resulting that OCB produced some significant moderation effects on the relationships between TFL and QNCS. An important implication of this study’s findings is, consequently, that managers’ TFL should be positively enhanced for the purpose of increasing the level of QNCS through using the mediation role of nurses’ OCB.
Table Of Contents
Ⅰ. 서론 Ⅱ. 이론적 논의와 연구가설 Ⅲ. 조사 및 연구 설계 Ⅳ. 모형의 분석 및 가설 검증 Ⅴ. 결론 및 시사점 참고문헌