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병원의 고객접점(MOT)별 만족도 현황 및 증진 전략

Title
병원의 고객접점(MOT)별 만족도 현황 및 증진 전략
Author(s)

이견직 ; 송민섭

Publication Year
1999-06-01
Publisher
Korea Institute for Health and Social Affairs
Citation
Health and Welfare Policy Forum 1999.6 No.33, pp.64-75
Table Of Contents
1. 병원의 고객만족도조사 현황
2. 고객 접점별 소요시간
3. 고객 접점별 소비자 만족도
4. 만족도 증진 전략
URI
http://dx.doi.org/10.23062/1999.06.7
ISSN
1226-3648
DOI
10.23062/1999.06.7
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