Experiences of Chronic Patients with the Interruption of Healthcare Services in Community Health Centers during the COVID-19 Pandemic

Abstract

Community health centers have served as a main institution in response to the COVID-19 pandemic. As their tasks increased with respect to COVID-19, such as screening tests, epidemiological investigations, and the management of quarantined people, public health centers during the COVID-19 pandemic had to reduce or discontinue their existing services for patients with chronic diseases. The objective of this study was to examine the experiences public health center users had with being unable to use treatment or medical examination services during the COVID-19 pandemic. A focus group interview was conducted with nine patients with chronic diseases who had received treatment at public health centers before the outbreak of COVID-19. We analyzed the interview using the thematic analysis method. Six themes and 10 sub-themes were derived: 1) Service use at public health centers prior to the COVID-19 pandemic; 2) the notice of suspension/change of public health center services; 3) finding a hospital or clinic to replace the medical service use of public health centers; 4) adapting to a new clinic or hospital; 5) understanding and complaints about discontinuation of health center treatment/test services; and 6) willingness to use public health centers after the end of the pandemic. The results suggest the need to support continued access to healthcare and provide alternative services, such as non-face-to-face service, so that disease management for chronic patients does not stop when public health center services are reduced or discontinued due to an epidemic of infectious disease.