A Study on the Applications of Non-face-to-face Rights Protection Services for Care Workers

Abstract

This study investigated the possibility of non-face-to-face services to be utilized for the rights protection services for care workers. In-depth interviews and FGI(Focus Group Interview) with service providers and care workers were conducted. According to the result, there was a greater demand for non-face-to-face rights protection services due to its high accessibility without time and space constraints. However, problems such as deterioration of quality of services and digital divide also occurred. Policy tasks for the extension of non-face-to-face rights protection services are suggested. First, it is necessary to install more supporting centers for care workers. Second, non-face-to-face education, counseling and psychological support can be strengthened. Third, there is a need for a platform for care workers’ information and communication. Finally, infrastructure for data usage must be expanded.