CONTENTS 1. DEFINITION OF HEALTH SERVICES RESEARCH 2. STRATEGIES FOR ORGANIZING AND CONDUCTIONG HEALTH SERVICES RESEARCH 3. HEALTH SERVICES RESEARCH AND R&D IN PERSPECTIVE 4. PROGRAM EVALUATION AS HEALTH SERVICES RESEARCH 5. TRAINING OF PERSONNEL FOR HEALTH SERVICES OPERATIONS RESEARCH IN LATIN AMERICA 6. QUALITY OF AMBULATORY CARE: AN EXPLORATION OF THE DISCREPANCY BETWEEN EXPLICIT PROCESS CRITERIA AND PERFORMANCE 7. COST CONTAINMENTS AND THEIR EFFECTS ON BEHAVIOR IN THE HEALTH CARE SYSTEM
