Social Welfare Delivery System for Optimizing Public Service Use(Ⅱ): A Focus on the Local Governance for Welfare Services

Abstract

본 연구는 지난 10여 년간 추진된 민관 협력, 지역 거버넌스에 대한 복지 부문의 정책이 지역 현장에서는 어떤 성과를 도출하고 있는지, 정부가 시도하는 더 넓은 민간 참여, 풀뿌리 자치의 확대는 어떤 과정과 경로로 시너지 효과를 창출 할 수 있으며, 어떤 준비가 필요할지 검토하고자 하였다.

구체적으로 사회복지 부문 지역 중심 거버넌스의 특성과 실효성, 영향력, 파급 효과에 주목하여 실태와 문제 구조를 체계적으로 분석하고, 그 간의 정책 방향과 지원 방안을 점검하고자 하였다. 특히 대표적인 지역사회보장협의체(시군구-읍면동)의 활동 실태와 성과·영향을 분석하여 복지 부문 지역사회 거버넌스의 성장을 위한 과제를 도출하였다.

This study aims to examine policy direction and support with focus on the characteristics, effectiveness, influence, and ripple effects of local governance in social welfare. The purpose of the study is as follows. First, we examined the characteristics of social welfare governance by investigating the structure and management status of local governance in the social welfare sector. Second, we examined the actual state of activities, performance and influence of the Community Welfare Association(si–gun–gu and eup–myeon-dong) as a representative governance and suggested tasks for the growth of local governance in the social welfare sector. To achieve the goals of this research, the study was composed of the following five parts. First, analysis of actual conditions of the Community Welfare Association(si–gun–gu and eup–myeon–dong) as a key mechanism of local-based governance in the social welfare sector; second, analysis of actual network conditions in local private sectors; third, analysis of international cases of governance in the community social welfare sector; fourth, analyzing the factors for activating the local-based cooperative system(network); lastly, suggestion of a plan for a sustainable public-private partnership system. The results indicated that awareness of the Community Welfare Association is positively changing instead of the awareness of them staying negative (e.g., centered public power, formal management, unclear results), and the Community Welfare Association is growing as a foundation of a healthy local community in providing social welfare. While the work of the Community Welfare Association is organized by the network of the connected local communities as a beginning level, it is simultaneously able to fit in citizen initiative, spontaneity, benefits and public-private partnership, and is indicating changes in values, attitudes, interest toward social welfare such as local solidarity, sense of community, social capital, and self and neighborhood social welfare. Therefore, it is a valuable experience beyond contributing to the social welfare delivery system and suggests that attention and investment in policy should be required for solving multidimensional problems in order to develop and expand this experience.