KIHASA Library
About Research@KIHASA Korean

KIHASA REPOSITORY

Search

Publications

Quality Analysis of Child Care Services using SERVQUAL and Study on Factors Effecting Intent to Recommend to Others and to Re-use

Title
Quality Analysis of Child Care Services using SERVQUAL and Study on Factors Effecting Intent to Recommend to Others and to Re-use
Author(s)

Eunjung Kim

Keyword
SERVQUAL척도 ; 보육서비스질 분석
Publication Year
2014
Publisher
Korea Institute for Health and Social Affairs
Table Of Contents
CHAPTER 1
Contents

Introduction 1

CHAPTER 2
Study Methods 9
1. Analysis Material and Target 11
2. Evaluation indexes of child care service by using SERVQUAL instrument 16
3. Analysis Methods 20

CHAPTER 3
Analysis Result 23
1. Gap analysis of expectation level and satisfaction level 25
2. Analysis of an intent to re-use and an intent to recommend to others 32

CHAPTER 4
Conclusion 39

Reference 45
Local ID
Working Paper 2014-05
ISBN
978-89-6827-137-3
KIHASA Research
Subject Classification
Social service > Welfare for children
Show simple item record

File Download

share

qrcode
share
Bibliography Conversion
Cited 3 time in

Item view & Downlod Count

Loading...

License

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

License License