Quality Analysis of Child Care Services using SERVQUAL and Study on Factors Effecting Intent to Recommend to Others and to Re-use

제목
Quality Analysis of Child Care Services using SERVQUAL and Study on Factors Effecting Intent to Recommend to Others and to Re-use
Quality Analysis of Child Care Services using SERVQUAL and Study on Factors Effecting Intent to Recommend to Others and to Re-use
저자

Eunjung Kim

키워드
SERVQUAL척도; 보육서비스질 분석
발행연도
2014
발행기관
한국보건사회연구원
목차
CHAPTER 1
Contents

Introduction 1

CHAPTER 2
Study Methods 9
1. Analysis Material and Target 11
2. Evaluation indexes of child care service by using SERVQUAL instrument 16
3. Analysis Methods 20

CHAPTER 3
Analysis Result 23
1. Gap analysis of expectation level and satisfaction level 25
2. Analysis of an intent to re-use and an intent to recommend to others 32

CHAPTER 4
Conclusion 39

Reference 45
보고서 번호
Working Paper 2014-05
ISBN
978-89-6827-137-3
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