Quality Analysis of Child Care Services using SERVQUAL and Study on Factors Effecting Intent to Recommend to Others and to Re-use

Eunjung Kim

Quality Analysis of Child Care Services using SERVQUAL and Study on Factors Effecting Intent to Recommend to Others and to Re-use = Quality Analysis of Child Care Services using SERVQUAL and Study on Factors Effecting Intent to Recommend to Others and to Re-use

제목: Quality Analysis of Child Care Services using SERVQUAL and Study on Factors Effecting Intent to Recommend to Others and to Re-use = Quality Analysis of Child Care Services using SERVQUAL and Study on Factors Effecting Intent to Recommend to Others and to Re-use

저자: Eunjung Kim

키워드: SERVQUAL척도 ; 보육서비스질 분석

발행연도: 2014

발행기관: 한국보건사회연구원

목차: CHAPTER 1
Contents

Introduction 1

CHAPTER 2
Study Methods 9
1. Analysis Material and Target 11
2. Evaluation indexes of child care service by using SERVQUAL instrument 16
3. Analysis Methods 20

CHAPTER 3
Analysis Result 23
1. Gap analysis of expectation level and satisfaction level 25
2. Analysis of an intent to re-use and an intent to recommend to others 32

CHAPTER 4
Conclusion 39

Reference 45