Quality Analysis of Child Care Services using SERVQUAL and Study on Factors Effecting Intent to Recommend to Others and to Re-use

Eunjung Kim

Quality Analysis of Child Care Services using SERVQUAL and Study on Factors Effecting Intent to Recommend to Others and to Re-use = Quality Analysis of Child Care Services using SERVQUAL and Study on Factors Effecting Intent to Recommend to Others and to Re-use

Full metadata record

DC Field	Value
dc.contributor.author	Eunjung Kim
dc.date.accessioned	2014-10-27T05:28:13Z
dc.date.available	2014-10-27T05:28:13Z
dc.date.issued	2014
dc.identifier.isbn	978-89-6827-137-3
dc.identifier.uri	https://repository.kihasa.re.kr/handle/201002/13015
dc.description.tableOfContents	CHAPTER 1 Contents Introduction 1 CHAPTER 2 Study Methods 9 1. Analysis Material and Target 11 2. Evaluation indexes of child care service by using SERVQUAL instrument 16 3. Analysis Methods 20 CHAPTER 3 Analysis Result 23 1. Gap analysis of expectation level and satisfaction level 25 2. Analysis of an intent to re-use and an intent to recommend to others 32 CHAPTER 4 Conclusion 39 Reference 45
dc.format	text/plain
dc.language	eng
dc.publisher	한국보건사회연구원
dc.publisher	Korea Institute for Health and Social Affairs
dc.rights	Attribution-NonCommercial-NoDerivs 2.0 Korea (CC BY-NC-ND 2.0 KR)
dc.rights	KOGL BY-NC-ND
dc.rights.uri	https://creativecommons.org/licenses/by-nc-nd/2.0/kr/
dc.rights.uri	http://www.kogl.or.kr/info/licenseType4.do
dc.title	Quality Analysis of Child Care Services using SERVQUAL and Study on Factors Effecting Intent to Recommend to Others and to Re-use
dc.title.alternative	Quality Analysis of Child Care Services using SERVQUAL and Study on Factors Effecting Intent to Recommend to Others and to Re-use
dc.type	Book
dc.type.local	Report
dc.subject.keyword	SERVQUAL척도
dc.subject.keyword	보육서비스질 분석
dc.type.other	Working Paper
dc.identifier.localId	Working Paper 2014-05
dc.subject.kihasa	아동복지